At Pet Deluxe, we strive to provide a seamless and convenient delivery experience for our customers. Please review our delivery policy to understand the details of our shipping process.
Shipping Methods and Timeframes
- We offer free shipping on orders of £60 and above. For orders below £60, a delivery charge of £5.99 will apply.
- Our estimated delivery time is 1-3 working days after your order has been processed. Please allow an additional 1-3 days for production, as all our products are made to order.
Order Processing Time
- We aim to process and ship your order within 1-3 business days after it has been placed. Please note that this processing time does not include weekends or public holidays.
Tracking Your Order
- Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the carrier's online tracking system.
Delivery Address
- It is your responsibility to provide accurate and complete delivery information, including the correct shipping address and contact details. Please double-check the provided information to ensure successful delivery. Pet Deluxe will not be held responsible for any delays or undelivered orders caused by incorrect or incomplete address details.
Delays and External Factors
- While we make every effort to deliver your orders within the estimated timeframe, please understand that external factors beyond our control may occasionally cause delays. In such cases, we will do our best to keep you informed and work with the shipping carrier to resolve any issues promptly.
If you have any questions or need further assistance regarding our delivery policy, please don't hesitate to contact our customer support team. We are here to ensure your shopping experience at Pet Deluxe is enjoyable and convenient.
